Return & Exchange Policy
We want you to love your SYLX Jewels piece. If you’re not fully satisfied, please review our return and exchange policy below.
Eligibility for Exchange(No Return)
- Requests must be raised within 7 days of receiving your order.
- The product must be unused, undamaged, and in its original packaging.
- Customised or made-to-order pieces are not eligible for return or exchange, unless the item is damaged or defective upon arrival.
How to Request a Return/Exchange
- Contact us via WhatsApp at [+91 75067 82927] with your order details and reason for exchange.
- Our team will guide you through the next steps.
Damaged or Defective Items
- If you receive a damaged or defective product, please share clear photos/videos via WhatsApp within 48 hours of delivery for a quick resolution.
Refunds
- Since orders are placed and paid for outside our website (via WhatsApp), refunds, if applicable, will be processed as per mutual agreement discussed during your WhatsApp conversation.
Non-Returnable Items
- Products purchased during clearance sales or marked as “Final Sale” are not eligible for return or exchange.
Contact Us
For any return or exchange requests, contact us at:
WhatsApp: [+91 75067 82927]
Email: [sylxjewl@gmail.com]